It will now be compulsory for all taxi and auto drivers in Mumbai to carry a photo ID-bearing their names, mobile numbers, residential address and a recent photograph-and paste a copy of it inside the vehicle so that it is visible to passengers.
The decision was taken at a meeting of RTOs held at the transport commissioner's office in Bandra (E) on Friday. Transport commissioner Dilip Jadhav told TOI, "I have decided that there should be some kind of driver identification which will help passengers note down his name, number and other details in case of rude behaviour, excess fare or refusal to ply. Passengers can provide these details to us when they register complaints on our toll-free helpline (1800-22-0110).''
He said drivers will be instructed to paste a photocopy of the ID behind the front seat of the vehicle or on the dashboard of the taxi/front panel of the auto. "We have begun the process of informing drivers outside railway stations to get their IDs prepared and stamped by an RTO,'' Jadhav said. The RTO will also contact taxi and auto unions so the message is conveyed to all drivers and they get their IDs done within a month.
Jadhav said he has also decided to introduce a refresher course for taxi and auto drivers.
The course will begin from September and auto/taxi drivers will be trained in batches. The course will be compulsory for those applying for fresh licence/badges.
In the same course, the RTO will also incorporate etiquette lessons on how to behave with passengers, and tips on road safety.
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